Crumbs and Flakess - Privacy Policy

M/s. M/s. Crumbs and Flakess, a Sole Proprietorship having its registered office at H .No.301, The Royal Castle, Amarprakash Developers, Thirumudivakkam, Chennai, Kancheepuram, Tamil Nadu, 600044, hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

The Company ensures steady commitment to your usage of the Platform and privacy with regard to the protection of your invaluable information. This document contains information about the Website hereinafter referred to as the “Platform”).

In order to provide the User with Our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of the User’s privacy, we provide this notice explaining our information collection and disclosure policies, and the choices the User may make about the way their information is collected and used.

This Privacy Policy shall be in compliance with the relevant User’s applicable Data Protection Laws and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at [email protected]


“We”, “Our”, and “Us” shall mean and refer to the Domain and/or the Company, as the context so requires.

“You”, “Your”, “Yourself”, “User”, shall mean and refer to natural and legal individuals who use the Platform and who is competent to enter into binding contracts, as per Indian laws.

“Services and Products”, shall refer to the Products provided by the Company which is more fully described in Clause 4 of the Terms of Use (which can be found separately on our website).

“Third Parties” refer to any Application, Company, legal entity or individual apart from the User and the Company.

“Personal Information” shall mean and refer to any personally identifiable information that we may collect from you such as Name, Email Id, Mobile number, Password, Photo, etc.

“Sensitive personal data” means passwords, financial information, physical, physiological, or mental health conditions, sexual orientation, medical records and history, and biometric information. However, it does not include any personal data that is freely available or accessible in the public domain, furnished under the Right to Information Act, 2005, or under any other law in force.

“Platform” refers to the Website which provides information regarding the services and products offered by the Company.


We are committed to respecting our User’s online privacy. We further recognize your need for appropriate protection and management of any Personal Information you share with us. We may collect the following information:

Personal data such as, but not limited to, Name, Email Id, Password and Mobile Number;

Details of Platform usage for analytics.

This privacy policy also applies to data we collect from users who visit the Platform for reference purposes and does not have to be a User with a contractual agreement with the Company. We collect, including, but not limited to, browsing behaviour, IP Addresses, and pages viewed. We also collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

To enable the viewing of content in your interest;

To communicate the necessary product and service related information from time to time;

To allow you to receive quality customer care services and data collection;

To comply with applicable laws, rules and regulations;

Where any service requested by You involves a third party, such information as is reasonably necessary by the Company to carry out Your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Company may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to [email protected]

To the extent possible, we provide You with the option of not divulging any specific information that you wish for us to not collect, store or use. You may also choose not to use a particular service or feature on the Platform and opt-out of any non-essential communications from the platform.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.


The information provided by you shall be used to provide and improve the service for you and all users.
a. For getting in touch with prospective clients or customers.
b. For maintaining an internal record.
c. For enhancing the Services provided.

For more details about the nature of such communications, please refer to our Terms of Use. Further, your personal data and Sensitive Personal data may be collected and stored by Us for internal record.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.

We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater to personalized content/ads according to their preferences.


Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending the fulfillment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.


The Platform may include third-party advertisements, hyperlinks to other websites, applications, content or resources, including advertisements, hyperlinks, applications, content or resources of the Company itself. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external Website and review their privacy policy.


We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through us, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google to create reports. These cookies do not store your personal data.
The information generated by the cookie about your use of the Website, including your IP address, may be transmitted to and stored by Google on servers in the United States or anywhere else in the world. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The Google website contains further information about Analytics and a copy of Google's privacy policy pages.


Google AdSense is a tool that allows website publishers to deliver advertisements to site visitors in exchange for revenue calculated on a per-click or per-impression basis. To do this, Google uses cookies and tracking technology to deliver ads personalized to a website user/visitor. In this regard the following terms are specified to the Users:
a. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.
b. Google's use of advertising cookies enables us to serve advertisements to you based on their visit to our Platform and/or other websites on the Internet.
c. You may opt-out of personalized advertising by visiting Ads Settings.
d. At no point will the Company permit its Competitors to advertise on the Platform
e. You may visit the links in the advertisements at your own risk or choose to not accept the cookies permitting third parties to display their advertisements.


Unless subject to an exemption, you have the following rights with respect to your personal data:
a. The right to request a copy of your personal data which we hold about you;
b. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
c. The right to withdraw Your consent to the processing at any time;
d. The right to object to the processing of personal data;
e. The right to lodge a complaint with a supervisory authority.
f. The right to obtain information as to whether personal data are transferred to a third Party or to an international organization.
Where you hold your personal data, You are also entitled to request that we restrict how we use your data.


You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the marketing and promotion of our services, and you retain sole discretion to seek for discontinuation of such communications at any point of time.


Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
Due to the existing regulatory environment, and the evolving nature of law, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any and all disclosure of your personally identifiable sensitive information shall be personally intimated to you through an email sent to your provided email address.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
a. External Service Providers: There may be a number of services offered by external service providers that help you use our Platform. If you choose to use these services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
b. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.


We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.
However, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.


Each paragraph of this Privacy Policy shall be and remain separate from, independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.


Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.


As a responsible Company, we do not use automatic decision-making or profiling.


If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to please email to [email protected]
Information provided on the website may not be 100% accurate and may be provided for promotional purposes of the business


We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:


The Platform does not consider any return requests as the Platform is engaged in selling perishable goods. However, upon receiving your order and in case of any damaged, missing or incorrect products in your order, please notify us promptly via email to [email protected]. Upon further investigation, if any errors in order processing are found, we will offer to replace the product. The complaint notification email should be sent to us within 24 hours of the order having been delivered to you. Our team may need further information to help with solving your complaint. This information must be provided to us within 72 hours of the original complaint notification email sent to us. The email sent to us should contain sufficient proof to substantiate the damage, missing product or incorrect product, preferably a video of the same.
Subject to our findings and in conjunction with our Terms and Conditions, we may, as a gesture of goodwill, offer to replace the products in the order. Please allow us 7 working days to arrange for replacements to any damaged, missing or incorrect products in your original order.


In case you wish to cancel your order, you must notify us within 12 hours of placing the order, post which, if cancelled, there shall be no refund.
The Company at its sole discretion may cancel any order(s):
a. if it suspects an User has undertaken a fraudulent transaction, or
b. if it suspects an User has undertaken a transaction which is not following the Terms of Use, or
c. in case of unavailability of a service/product, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
The Company maintains a negative list of all fraudulent transactions and non-complying users and reserves the right to deny access to such users at any time or cancel any orders placed by them in future.


a. Product colours and overall look: Product colours and the overall look visible on your website browsing device may vary due to your device’s display settings and resolution. We cannot guarantee that your device will accurately reflect the colour and look of our products. In case of any mismatch, we cannot accept responsibility and hence, cannot accept a return of any product due to the above reasons.
b. Taste: All our products are developed through rigorous research and development. They are continuously tested for the perfect flavour, one that will appeal our customers. Since taste is largely subjective, we cannot accept returns or provide refunds merely because the taste of any product may not be as per your liking.
c. Physical Damage: We take all measures to ensure that the products are carefully checked for quality and for any damages before they are dispatched from our Kitchen. Our products contain no artificial flavour or preservatives and are subject to heat and humidity. There could be minimum change in its shape and we request you to keep the products refrigerated at all time.